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Returns Policy

Thank you for supporting The Great Break. If you are not entirely satisfied with your purchase, we’re here to assist you in any way we can. Please take a moment to read our return and refund policies and process below, prior to returning your product:

Returns

You have 30 calendar days to notify us of your request in writing with photos attached. To be eligible for a return, your item must be in the same condition that you received it. Your item/s must be in the original packaging accompanied by a receipt or proof of purchase. Courier fees will be for your own account.

Refunds

Once we receive your item, we will inspect it and notify you within 48 hours that your parcel has been received. We will notify you on the status of your return/refund after inspecting the item & notify you of further instructions. If your return is approved, we will initiate a refund to your original method of payment or to your online account. We will notify you once we have refunded you via email.

 

Please keep in mind that clearance of the payment will be dependent on your bank and method of payment.

 

Should you wish to exchange the item, we will gladly arrange for the item to be dispatched to your chosen address, this delivery fee will be covered by TGB.

 

Non-refundable items include gift cards, coupon discounts and prize giveaways.

 

Thank you,

 

Contact Us:

 

Britt-lee@thegreatbreak.com
+27 82 668 2647